You’ve screened, trained and tested your bilingual staff – congratulations! That’s the first half of the equation. Equally important, your administrators need to understand the importance of language access, how to implement a language access plan at all points of patient contact, and how to comply with state regulations concerning language access. Your medical providers need to know how to work effectively with these interpreters, so everyone is working together as a team.
This series of interactive presentations and workshops are designed to address these concerns.
Providing Effective Cross Cultural Care through an Interpreter
This workshop for medical providers can be presented as a 1‐hr overview, or as more extensive skill based 3‐hr workshop. It includes:
This workshop for medical providers can be presented as a 1‐hr overview, or as more extensive skill based 3‐hr workshop. It includes:
- The importance of language access
- How to comply with federal and state regulations pertaining to Language Access
- Options and best practices for provision of language services
- How to work effectively with an interpreter
Cultural Awareness in the Health Care Setting
This 2‐hour workshop for managers and administrators is designed to address some of the common challenges faced in a multicultural health care environment. The workshop covers:
This 2‐hour workshop for managers and administrators is designed to address some of the common challenges faced in a multicultural health care environment. The workshop covers:
- Getting to know the Latino patient
- Beliefs and practices related to health, healing and illness
- Barriers to communication between people of different cultures
- Tools and tips for communicating effectively across language and cultural barriers
